Privacy Policy

1. Introduction

At Lion's Den Plumbing Co., we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.

2. Information We Collect

We collect names, phone numbers, email addresses, home or business addresses, service history and appointment details, payment information (processed securely), website usage data such as cookies and IP address, and any information you voluntarily provide via forms or SMS opt-in.

3. How We Collect Information

We collect information through website forms, phone calls, in-person interactions, SMS opt-in, and cookies or similar tracking technologies.

4. SMS/Text Messaging & Phone Number Privacy

Phone numbers are used solely for communicating with you about your service needs, appointments, and account updates.

We do not sell, rent, share, or trade your phone number or personal information for marketing purposes. You may opt in by submitting a form, texting a keyword, or verbally consenting to receive texts. You may opt out of SMS messages at any time by replying STOP. After opting out, you will receive one final confirmation message. Reply HELP to any message for assistance or contact us directly. Message and data rates may apply. Consent to receive SMS messages is not required as a condition of receiving services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Use Your Information

We use your information for appointment scheduling, service delivery, billing, customer support, SMS and email communications, and improving our services.

6. Information Sharing

We never sell your information. We may share it only in limited cases, such as with service technicians, payment processors, or as required by law.

7. Data Security

We use reasonable safeguards to protect your personal data against unauthorized access or disclosure.

8. Cookies & Tracking

Cookies enhance browsing and help us analyze traffic. You can disable cookies in your browser settings at any time.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites.

10. Children's Privacy

Our services are not directed at children under 13, and we do not knowingly collect information from them.

11. Your Rights

You have the right to access, correct, or delete your personal data. To submit a request, contact us using the details below.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Us