Privacy Policy

Effective Date: August 30, 2026

1. Introduction

At Lion's Den Plumbing ("Company", "we", "our", or "us"), we respect your privacy and are committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website, use our services, or communicate with us, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect

We collect several types of information from and about users of our website and services, specifically including:

• Name, phone number, email address, and home/business address.
• Service history, diagnostic reports, and appointment details.
• Payment information (processed securely through our payment providers).
• Website usage data, including cookies, IP address, and browser type.
• Any information voluntarily provided via forms, surveys, or SMS opt-ins.

3. How We Collect Information

We collect information directly from you when you provide it to us via website forms, phone calls, SMS opt-ins, or in-person interactions with our technicians. We also collect information automatically as you navigate through our website using cookies and similar tracking technologies.

4. SMS/Text Messaging & Phone Number Privacy

We take the privacy of your phone number and text messaging consent seriously. Phone numbers collected are used solely for communicating with you about your service needs, appointments, and account updates.

We do not sell, rent, share, or trade your phone number or personal information with third parties for marketing purposes.

• Opt-In: Users opt in to receive SMS messages by submitting a form on our website, texting a keyword to our business number, or verbally consenting to receive texts during a call or service visit.
• Opt-Out: You may opt out of SMS messages at any time by replying STOP. After opting out, you will receive one final confirmation message.
• Help: Reply HELP to any message for assistance or contact us directly.
• Rates: Message and data rates may apply depending on your mobile carrier plan.
• Consent: Consent to receive SMS messages is not required as a condition of receiving services or making a purchase.

5. How We Use Your Information

We use information that we collect about you or that you provide to us to:

• Schedule appointments and deliver requested plumbing services.
• Process billing and manage your account.
• Provide customer support and respond to inquiries.
• Send SMS/email communications regarding service updates or estimates.
• Improve our website, services, and customer experience.

6. Information Sharing

We will never sell your personal information. We may share your information only in limited circumstances, such as:

• With our service technicians to fulfill your service requests.
• With trusted third-party payment processors or software providers necessary to operate our business (who are bound by confidentiality obligations).
• If required by law, court order, or governmental regulation.

7. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. While we strive to protect your personal information, the transmission of information via the internet is not completely secure, and we cannot guarantee the absolute security of your data.

8. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable cookies, some parts of this site may be inaccessible or not function properly.

9. Third-Party Links

Our website may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

10. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to remove that information and terminate the child's account.

11. Your Rights

You have the right to request access to, correct, or delete any personal information that you have provided to us. To submit a request, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

12. Changes to This Policy

We may update our Privacy Policy from time to time. We will post any changes on this page and update the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: